Hospital Operations Update - COVID-19
To Our Valued Clients,
We continue to monitor this rapidly changing health crisis to help ensure the health and wellbeing of our patients, clients and team members. As a result of new CDC recommendations and a NYS executive order recently put into place, we are increasing our efforts to minimize the spread of COVID-19.
We will be moving to a car-side service format. Our front doors will be locked and you will be asked to call when you arrive for your pet's appointment. A team member will meet you at your vehicle and bring your pet inside. When you call, both to make the appointment and when you arrive for the appointment, you will be asked four screening questions. If you are symptomatic, we require you to wear a face mask, bandana or scarf during car-side service. If you have been diagnosed with COVID-19, someone else will have to bring your pet in. This is to ensure we are not putting our team members at risk.
We are currently booking appointments only for pets experiencing any medical problems, new puppies/kittens in need of vaccinations, puppy/kittens in the middle of a vaccination series and adult pets in the middle of a vaccination series. Any new wellness appointments will be booked after June 1. Our team members will be contacting you shortly to reschedule any wellness appointments currently scheduled.
We will only be booking emergent surgeries. Elective surgery appointments will be scheduled after June 1. If you have already scheduled an elective surgery for your pet, that surgery will be performed. If you have questions about an upcoming surgery or would like to reschedule, please call us.
If you will be boarding your pet with us, we ask that you do not send any personal items (blankets, leashes or toys) with your pet. If your pet requires a special diet, please send a small bag with the appropriate amount of food for your pet's stay.
Starting this Saturday, March 21, we will be reducing our hours through the end of April. The new hours will be:
Monday-Thursday - open until 7 p.m
Friday – open until 5 p.m.
Saturday - open until 2 p.m.
In order to provide continuity of care during these temporary changes, we are working on developing telemedicine options for you. We will be sharing information about this soon.
Thank you for understanding these temporary adjustments in service. Do not hesitate to contact us if you have any questions and please stay safe. We look forward to continuing to provide compassionate care for your pet as we move through this crisis together.
Statement on COVID-19
Our commitment to deliver compassionate care to your pets has not changed during the unprecedented events we are experiencing. The health and well-being of our patients, clients and team members is of the utmost importance.
While we are not aware of any confirmed cases of COVID-19 coming through our hospital, we will be taking several precautions to limit any exposure for you and our team members.
We are following CDC guidelines with regard to sick staff members and requiring them not to report to work until they are symptom-free. We ask that you reschedule your pet’s appointment if you are experiencing any upper respiratory clinical signs (cough, trouble breathing, sneezing, fever).
As a health care facility, we have always followed rigorous sanitation procedures. In light of the current situation, we will be increasing the frequency and scope of our cleaning and sanitation efforts.
Please call us when you arrive for your pet’s appointment and we will let you know if there is a wait. If there is, we will ask that you wait in your car and we will call you as soon as we are ready to see your pet. This will limit the amount of time spent in our waiting area.
We will be accepting food and prescription orders and payment by phone. We will continue to accept orders via our hospital app. Once you arrive to pick up your order, please call us and we will bring your order out to you.
We want to assure you that we are monitoring the situation and will reevaluate our policies as changes to the health crisis occur. If you have any questions, please do not hesitate to contact us. Thank you for continuing to give us the opportunity to provide compassionate care for your pet.
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1. Find us on the app store! Scan QR code or type in "Perinton Vet" on the app store.
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Download the app or give us a call today to learn more!