Client Comment Survey

Please help us improve our clinic and the services we provide by sharing your comments with us about your last visit.

Our Parking Lot/Grounds

Clean
Had difficulty finding a parking space

Your Phone Conversation

Courteous
Hurried
Impolite
Informative
I did not phone

Our Waiting Room and Exam Rooms

Comfortable
Neat and Clean
Odor-free

Our Receptionist(s)

Greeted you promptly
Were warm and cheerful
Gave their undivided attention
Seemed indifferent
Were Informative

When You Telephoned

Your call was answered promptly
There was a long wait for someone to answer
You were placed on hold too long
Made you feel like a valued client

Our Technician

Greeted you warmly
Was gentle with your pet
Seemed proficient
Was knowledgeable / informative
Was a poor communicator
Had a positive attitude
Made you feel like a valued client

The Veterinarian

Introduced him/herself with a warm greeting
Listened well to my pet's present symptoms
Seemed to be in a hurry
Described the diagnosis and treatment well
Left me confused about how to treat my pet
Was good at comforting me and my pet
Answered questions thoroughly
Made you feel like a valued client

Was your waiting time to be seen reasonable? Yes No

Was your waiting time to pay the bill reasonable? Yes No

Would you return, based on your experience? Yes No

Would you recommend us to others? Yes No

Please enter any comments or suggestions you have for how we might improve our office, staff, or procedures.

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